TERMS & CONDITIONS OF BUSINESS

1. To provide a service of machine repair/installation etc, to each and every customer in an efficient, professional and respectful manner. Hamp Engineering Services & Tools Ltd will be referred to as Hamp through out these terms.
2. The service will continue to be provided on the basis that payment for works completed is received promptly and in full at the earliest possible occasion and no later than 30 calender days following the date on the invoice. Failure to observe the 30 calender day period will result in no further works being completed until such time as monies are received by Hamp. Any parts or work in progress being completed on behalf of the customer will be retained by Hamp until the account is cleared.
3. Should payments due to Hamp of any kind not be received during a Preventative Maintenance Agreement, then no further regular maintenance visits will be undertaken until payment of out standing debt is received. If the out standing debt is not paid and an agreed service agreement date is passed, this Preventative Maintenance visit is subsequently forfeited and no monies are refundable.
4. Full payment for Preventative Maintenance Agreements is due on signing of the agreement. Subsequent cancellation of the agreement by the customer will not attract a rebate of the remaining unused monies and the service shall be deemed to have been completed on the agreed date. Cancellation of the agreement by Hamp will follow a notice period of 20 days. Any monies out standing for agreed services not completed will be returned to the customer after any out standing balances due to Hamp are accounted for.
5. Any modifications designed by Hamp will remain intellectual property of Hamp. The customer will benefit from the use of the improved machinery but shall have no claim on the design of the machine modification. Failure to comply with these conditions will result in the removal of said modification regardless of whether the machine will be operable.
6. If Hamp or their representative are unable to rectify a machine problem after extensive investigation then the hourly fee is still payable. Further attempts to source advice and parts will be undertaken in the name of the customer, in order that specialist machine parts can be purchased directly from a machine manufacturer as soon as possible.
7. Payment terms for call outs will consist of an Hourly charge for service, hourly charge for travelling, plus any expenses incurred i.e. flights, accommodation and parts or consumables used or ordered. Payment terms for Preventative Maintenance Plans are as agreed with customer following a survey of plant.
   Call out rates are as follows:
   
   

   Hourly rate Mon - Fri	£35 (Minimum 2 hours)
   Hourly Rate Travelling Mon - Fri	£30

   
   Rates are negotiable for long-term arrangements and projects. Callouts are charged at a minimum of 2 hours
8. Machine failure due to factors unrelated to any work completed by Hamp and any concluding works required following the customers signing of the service sheet will incur further costs. Hamp will not be held liable for any subsequent alteration, damage, or incorrect use of any machinery by a customers employee following a repair/service completed by Hamp or their representative.
9. A prompt payment discount of 10% can be applied if payment is received on the same day of business, this discount will reduce to 5% if payment is received up to 14 days of business. Discounts are awarded solely at the discretion of Hamp and may be withdrawn.
10. Any parts fitted to a customer’s machinery will remain the property of Hamp until such time that payment has been received in full and has cleared in the bank account. We reserve the right to have entry into the customer’s premises in order to recover any property that belongs to Hamp at any time if payment is not forthcoming.
11. Hamp will not be held liable for any consequential loss of production arising out of any act or omission of Hamp or any of its representatives.
12. The equipment included in a Preventative Maintenance Agreement shall be shown in a schedule of equipment specific to a customer. If additions or alterations to the schedule are required then further negotiations for additional payment will be undertaken with the customer and a new schedule will be issued, endorsed by both parties and dated.
13. Partial Invalidity. The illegality or enforceability of any provision of these terms and conditions shall not affect the legality or enforceability of the remaining provisions.
14. The benefit of any agreement made with Hamp cannot be transferred or otherwise assigned by the customer without written agreement of Hamp.
15. Hamp reserves the right to sub contract in whole or in part the services provided under this agreement.
16. Customer Obligations with respect to Preventative Maintenance Agreements.
    
    1. Use the equipment only in accordance with the normal use and operating conditions according to the manufacturer and health and safety authorities.
    2. Only allow equipment to be operated under the supervision of trained and competent persons.
    3. Ensure Hamp and their representatives have full and free access to the equipment and to any records of its applications, use, environment and location kept by the customer to enable Hamp and their representatives to perform their service duties.
    4. Provide adequate and safe space and surfaces to allow satisfactory access to the equipment by Hamp and their representatives.
    5. Provide clean and dry supply of compressed air. Hamp will not be held liable for parts failure due to this point not being complied with.
17. Governing Law. The agreement shall be governed by and construed in accordance with the Laws of England, and is subject to the English courts.
18. Force Majeure. Neither party will be held liable for delay or failure in performing its obligations to any agreements if the delay or failure results from any of the following: Act of God, Government Act, Fire, Flood, Accident, Industrial Dispute, Riot, impossibility to obtain parts or materials, or anything beyond the parties reasonable control.
19. If the customer has any cause for complaint against Hamp arising out of any agreement it shall, prior to any other action, give Hamp a reasonable opportunity to remedy the damage or event complained of.
20. Signing of the service sheet is deemed to have concluded that particular transaction to the satisfaction of the customer
    and that the customer accepts in full all of the terms and conditions described above.

TERMS & CONDITIONS OF BUSINESS REGARDING THE SILVERLINE TOOLS RANGE

1. All hand tools from the Silverline range sold by Hamptools have a lifetime guarantee, however
   severe damage through misuse of the tool and fair wear & tear is not covered an assessment
   of the tools condition and correct use is entirely left to the judgement of Hamptools, the customer
   on purchasing a tool from Hamptools agrees to this condition also all disposable blades and routers
   are not covered under warranty as these are a consumable wear and tear products.
2. Power tools and other electrical items all feature a three year guarantee.
3. If any tool from the Silverline range fails within 30 days of the purchase from Hamptools the customer should return the tool to Hamptools where we will be happy to replace the tool with an identical tool or arrange delivery of an identical replacement free of charge or refund the cost of the tool. You will need to contact Hamptools on the contact number given where we will arrange for the tool to be picked up, also refer to condition (1) at the top of the page.
   

   Contact number for Hamptools : 01327 312 319

   If however a tool from the Silverline range purchased from Hamptools fails more than 30 days after the date of purchase then the customer should return the product to :-

   Silverline Tools Ltd.
   PO Box 2988
   Yeovil
   BA21 1WU

4. Hamptools can only deliver items the next day to the customer if we have the items in stock, if we do not have an item in stock we will obtain and forward the item to the customer as soon as possible. The customer on payment of an order accepts this as a satisfactory delivery arrangement.
5. All orders are subject to postage and packing charges the customer on payment of an order agrees to this
   condition.
6. Payment of an order is defined as completed order online submitted to us with your credit card details however if you have any concerns please do not hesitate to contact us at Hamptools on the contact number above.
7. On payment of an order the customer agrees to all terms and conditions set out by Hamptools.
8. Force Majeure. Neither party will be held liable for delay or failure in performing its obligations to any agreements if the delay or failure results from any of the following: Act of God, Government Act, Fire, Flood, Accident, Industrial Dispute, Riot, impossibility to obtain parts or materials, or anything beyond the parties reasonable control.
9. Partial Invalidity. The illegality or enforceability of any provision of these terms and conditions shall not affect the legality or enforceability of the remaining provisions.
10. Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and that the delivery of any item sent from Hamptools will be accepted by a person over the required age limit.